If you did not buy tickets directly from the venue, they would have been purchased via a third-party ticket agent (like Ticketmaster, See Tickets) - in which case you should contact your point of purchase for queries about your order.
We will be happy to assist with any general queries about the venue, but will not have access to details of your order or be able to help with your tickets.
It is recommended that you always buy direct from our venue, as not only should tickets be cheaper but it will ensure you are kept up to date with any changes about your event, as the venue is first to know about any changes.
Tickets purchased via Viagogo or Stubhub are not valid and will not be permitted into the venue.