---
title: What is your refund policy? 
description: Tickets are non-refundable as detailed in our Terms & Conditions
---

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# What is your refund policy? 

## Tickets are non-refundable as detailed in our Terms & Conditions

Before you finalise your ticket purchase, you will need to tick a box indicating that you agree to our terms and conditions.

If you wish to review these terms before completing your transaction, you can find a link to them conveniently located next to the tick box.

![](https://help.trafalgartickets.com/hs-fs/hubfs/image-png-Mar-19-2026-12-00-10-8829-PM.png?width=603&height=223&name=image-png-Mar-19-2026-12-00-10-8829-PM.png)

 

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