The transaction charge goes towards providing the ticketing service, which is separate from putting on the event, which is normally an external company.
Our Fair Fees Policy
When you buy a ticket from us, the price you see is the price you pay.
It will include any fees and charges - and if a transaction charge applies, you’ll see this at the start of your booking journey. We won’t make any last-minute additions, so there are no surprises when you come to pay.
Behind the scenes, the price you pay is broken down into:
- Ticket Face Value
- Venue Ticketing Fees
The face value portion of the ticket goes to the promoter, producer, or event organiser. Any fee goes towards our costs as a venue.
The face value you pay covers costs like:
- Paying the artist
- Equipment, travel, and accommodation
- Music licensing or royalty payments
- Marketing the show
- Insuring the event
Any fee you pay covers venue costs like:
- Running the building
- Venue staffing
- Ticketing software
- Data security
- Box office equipment
- Websites
- Payment provider costs
- Ticket scanners
We’re committed to being transparent about the way in which our charges apply. We hope this is helpful information.
When purchasing tickets from a third-party seller, please be aware that there may be additional charges that apply.
Please note that transaction charges apply when purchasing tickets online and in person at our venues.