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Why am I paying a transaction charge?

Our transaction charge allows us to offer a great service so you can see the events you love at venues you love.

Our Fair Fees Policy

When you buy a ticket from us, the price you see is the price you pay.

It will include any fees and charges - and if a transaction charge applies, you’ll see this at the start of your booking journey.  We won’t make any last-minute additions, so there are no surprises when you come to pay.

Behind the scenes, the price you pay is broken down into:

  • Ticket Face Value

  • Venue Ticketing Fees

The face value portion of the ticket goes to the promoter, producer, or event organiser.  Any fee goes towards our costs as a venue.

The face value you pay covers costs like:

  • Paying the artist

  • Equipment, travel, and accommodation

  • Music licensing or royalty payments

  • Marketing the show

  • Insuring the event

 

Any fee you pay covers venue costs like:

  • Running the building

  • Venue staffing

  • Ticketing software

  • Data security

  • Box office equipment

  • Websites

  • Payment provider costs

  • Ticket scanners

We’re committed to being transparent about the way in which our charges apply. We hope this is helpful information.

When purchasing tickets from a third-party seller, please be aware that there may be additional charges that apply.

Please note that transaction charges apply when purchasing tickets online, by phone and in person at our venues.