---
title: Purchasing | Help Centre
description: Purchasing
---

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1. [Help Centre](https://help.trafalgartickets.com/knowledge)
2. [Purchasing](https://help.trafalgartickets.com/knowledge/purchasing)

# Purchasing

- [I booked through a ticket agency; can you assist with my enquiry?](https://help.trafalgartickets.com/knowledge/i-booked-tickets-via-an-agency-can-you-assist-me)
- [Who are Trafalgar Theatres?](https://help.trafalgartickets.com/knowledge/who-are-trafalgar-tickets-and-trafalgar-theatres)
- [Why does my event have an age restriction?](https://help.trafalgartickets.com/knowledge/why-does-my-event-have-an-age-restriction)
- [Can I order refreshments to my seat?](https://help.trafalgartickets.com/knowledge/can-i-order-refreshments-to-my-seat)
- [How do I reset my password?](https://help.trafalgartickets.com/knowledge/how-do-i-reset-my-password)
- [Do you keep a waiting list for sold out events?](https://help.trafalgartickets.com/knowledge/do-you-keep-a-waiting-list-for-sold-out-events)
- [How do I know if an event is appropriate for my child?](https://help.trafalgartickets.com/knowledge/how-do-i-know-if-an-event-is-appropriate-for-my-child)

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## Tickets and Confirmation

- [How to Confirm Your Booking Date and Time](https://help.trafalgartickets.com/knowledge/how-to-confirm-your-booking-date-and-time)
- [Can I exchange my tickets?](https://help.trafalgartickets.com/knowledge/can-i-exchange-my-tickets)
- [Can I add tickets to my virtual wallet?](https://help.trafalgartickets.com/knowledge/can-i-add-tickets-to-my-virtual-wallet)
- [Can I leave a single seat when I book tickets?](https://help.trafalgartickets.com/knowledge/can-i-leave-a-single-seat-when-i-book-tickets)
- [Can I have my tickets posted?](https://help.trafalgartickets.com/knowledge/can-i-have-my-tickets-posted)
- [Can I collect my tickets?](https://help.trafalgartickets.com/knowledge/can-i-collect-my-tickets)
- [I cannot find my e-tickets.](https://help.trafalgartickets.com/knowledge/i-have-not-received-my-etickets)
- [Can I buy or gift a ticket for someone else to use?](https://help.trafalgartickets.com/knowledge/can-i-buy-a-ticket-for-someone-else-to-use-/-can-someone-else-use-my-ticket)
- [What are VIP tickets?](https://help.trafalgartickets.com/knowledge/what-is-a-premium-seat)
- [Are concessions available for my event?](https://help.trafalgartickets.com/knowledge/concessions-what-age-qualifies-for-a-senior-ticket)
- [How do I access my e-tickets?](https://help.trafalgartickets.com/knowledge/how-do-i-download-my-tickets)
- [What is a family ticket?](https://help.trafalgartickets.com/knowledge/what-is-a-family-ticket)

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## Cancellations and Refunds

- [How will you contact me if my event is postponed or cancelled?](https://help.trafalgartickets.com/knowledge/why-havent-i-received-my-refund-yet-0-0)
- [My event has been postponed what happens next?](https://help.trafalgartickets.com/knowledge/why-havent-i-received-my-refund-yet-0)
- [My event was cancelled, when should I expect a refund?](https://help.trafalgartickets.com/knowledge/why-havent-i-received-my-refund-yet)
- [Can I purchase refund protection?](https://help.trafalgartickets.com/knowledge/can-i-purchase-refund-protection)
- [I have ticket protection; how do I make a claim for reimbursement?](https://help.trafalgartickets.com/knowledge/i-have-ticket-protection-how-do-i-make-a-claim-for-reimbursement)
- [I cannot use my tickets; can I get a refund?](https://help.trafalgartickets.com/knowledge/what-is-your-refund-policy-0)
- [What is your refund policy?](https://help.trafalgartickets.com/knowledge/what-is-your-refund-policy)
- [Do you offer ticket re-sale?](https://help.trafalgartickets.com/knowledge/do-you-keep-a-waiting-list-for-sold-out-events-0)

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## Booking and Payment

- [Having trouble signing in to your online account?](https://help.trafalgartickets.com/knowledge/how-do-i-log-into-my-online-account)
- [Can I purchase a physical ticket?](https://help.trafalgartickets.com/knowledge/can-i-purchase-a-physical-ticket)
- [What to do when you don't receive a password reset email](https://help.trafalgartickets.com/knowledge/what-to-do-when-you-dont-receive-a-password-reset-email)
- [How do I change my personal details?](https://help.trafalgartickets.com/knowledge/how-do-i-change-my-address)
- [Accepted payment methods](https://help.trafalgartickets.com/knowledge/accepted-payment-methods)
- [Do I need a ticket for my child?](https://help.trafalgartickets.com/knowledge/do-i-need-a-ticket-for-my-child)
- [Can I make a Group Booking?](https://help.trafalgartickets.com/knowledge/how-do-i-make-a-group-booking)

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## Gift Cards and Theatre Tokens

- [Which theatres accept Trafalgar Tickets gift vouchers?](https://help.trafalgartickets.com/knowledge/which-theatres-accept-trafalgar-tickets-gift-vouchers)
- [Can I pay with a Theatre Token?](https://help.trafalgartickets.com/knowledge/how-can-i-pay-with-a-theatre-token)
- [Can I buy a gift voucher?](https://help.trafalgartickets.com/knowledge/can-i-buy-a-gift-voucher)
- [How do I check the balance of my gift card?](https://help.trafalgartickets.com/knowledge/can-i-check-the-balance-of-my-gift-card)
- [How do I redeem my gift voucher?](https://help.trafalgartickets.com/knowledge/how-do-i-redeem-my-gift-card)

## Memberships

- [Where Can I Find Priority Live Offers?](https://help.trafalgartickets.com/knowledge/this-article-helps-pls-find-offers)
- [How do I use my 10% Priority Live Discount with London Theatre Direct](https://help.trafalgartickets.com/knowledge/how-do-i-use-my-10-priority-live-discount-with-london-theatre-direct)
- [How to redeem your 20% discount on Food and Drinks as a Priority Live Member](https://help.trafalgartickets.com/knowledge/how-to-redeem-your-20-discount-on-food-and-drinks-as-a-priority-live-member)
- [How do I cancel my Priority Live membership renewal?](https://help.trafalgartickets.com/knowledge/ho-do-i-cancel-my-priority-live-renewal)
- [Do you have a membership scheme?](https://help.trafalgartickets.com/knowledge/do-you-have-a-membership-scheme)
- [Where is my digital membership card?](https://help.trafalgartickets.com/knowledge/where-is-my-digital-membership-card)

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- [Purchasing](https://help.trafalgartickets.com/knowledge/purchasing#main-content)

    - [Tickets and Confirmation](https://help.trafalgartickets.com/knowledge/purchasing#tickets-and-confirmation)
    - [Cancellations and Refunds](https://help.trafalgartickets.com/knowledge/purchasing#cancellations-and-refunds)
    - [Booking and Payment](https://help.trafalgartickets.com/knowledge/purchasing#booking-and-payment)
    - [Gift Cards and Theatre Tokens](https://help.trafalgartickets.com/knowledge/purchasing#gift-cards-and-theatre-tokens)
    - [Memberships](https://help.trafalgartickets.com/knowledge/purchasing#memberships)
- [Pantomimes](https://help.trafalgartickets.com/knowledge/pantomimes#main-content)

    - [Crewe Lyceum, Crewe](https://help.trafalgartickets.com/knowledge/pantomimes#crewe-lyceum-crewe)
    - [Cliffs Pavilion, Southend-on-Sea](https://help.trafalgartickets.com/knowledge/pantomimes#cliffs-pavilion-southend-on-sea)
    - [Fareham Live, Fareham](https://help.trafalgartickets.com/knowledge/pantomimes#fareham-live-fareham)
    - [Wycombe Swan, High Wycombe](https://help.trafalgartickets.com/knowledge/pantomimes#wycombe-swan-high-wycombe)
    - [Orchard Theatre, Dartford](https://help.trafalgartickets.com/knowledge/pantomimes#orchard-theatre-dartford)
    - [Wyvern Theatre, Swindon](https://help.trafalgartickets.com/knowledge/pantomimes#wyvern-theatre-swindon)
    - [Pavilion Theatre, Glasgow](https://help.trafalgartickets.com/knowledge/pantomimes#pavilion-theatre-glasgow)
    - [New Theatre Cardiff](https://help.trafalgartickets.com/knowledge/pantomimes#new-theatre-cardiff)
    - [Churchill Theatre, Bromley](https://help.trafalgartickets.com/knowledge/pantomimes#churchill-theatre-bromley)
- [Venue Information](https://help.trafalgartickets.com/knowledge/venue-information#main-content)

    - [Food and Drink](https://help.trafalgartickets.com/knowledge/venue-information#food-and-drink)
    - [Parking and Travel](https://help.trafalgartickets.com/knowledge/venue-information#parking-and-travel)
    - [Venue Policies](https://help.trafalgartickets.com/knowledge/venue-information#venue-policies)
- [Accessibility](https://help.trafalgartickets.com/knowledge/accessibility#main-content)

    - [The Bridge Theatre](https://help.trafalgartickets.com/knowledge/accessibility#the-bridge-theatre)
- [Events](https://help.trafalgartickets.com/knowledge/events)
- [Contact Us](https://help.trafalgartickets.com/knowledge/contact-us)
- [Terms and Conditions](https://help.trafalgartickets.com/knowledge/terms-and-conditions)

- [Terms & Conditions](https://trafalgartickets.com/terms-and-conditions)
- [Privacy Policy](https://trafalgartickets.com/privacy-policy)
- [Cookie Policy](https://trafalgartickets.com/cookies)

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