Purchasing

Questions/answers about purchasing tickets.

• Why am I paying a transaction charge?
• How do I book access tickets?
• Accepted Payment Methods
• Can I pay with a Theatre Token?
• Why am I unable to leave a single seat?
• I have ticket protection; how do I make a claim for reimbursement?
• My event was cancelled, when should I expect a refund?
• I booked tickets via an agency; can you assist me?
• Can I buy a ticket for someone else to use? / Can someone else use my ticket?
• Do I need a ticket for my child?
• Do you offer refunds?
• Terms & Conditions
• Who are Trafalgar Tickets and Trafalgar Theatres?
• I haven't received my tickets
• Why does my event have an age restriction?
• What is a Premium seat?
• Are concessions available for my event?
• Can I have my tickets posted?
• Do you have a membership scheme?
• Can I order refreshments to my seat?
• Can I buy a gift card?
• How do I redeem my gift card?
• Can I check the status of my gift card?
• How do I reset my password?
• Do you keep a waiting list for sold out events?
• What is a family ticket?
• Can I collect my tickets?
• How do I make a Group booking?
• How do I download my tickets?
• Do you offer accessible performances?
• Where is my digital membership card?