Purchasing
- I booked tickets via an agency; can you assist me?
- Who are Trafalgar Tickets and Trafalgar Theatres?
- Why does my event have an age restriction?
- Do you have a membership scheme?
- Can I order refreshments to my seat?
- How do I reset my password?
- Do you keep a waiting list for sold out events?
- Where is my digital membership card?
- How do I know if an event is appropriate for my child?
Tickets and Confirmation
- Can I exchange my tickets?
- Can I leave a single seat when I book tickets?
- Can I have my tickets posted?
- Can I collect my tickets?
- I haven't received my tickets
- Can I buy a ticket for someone else to use? / Can someone else use my ticket?
- What is a Premium seat?
- Are concessions available for my event?
- Why am I paying a transaction charge?
- How do I download my tickets?
- What is a family ticket?
Cancellations and Refunds
- My event was cancelled, when should I expect a refund?
- Can I purchase refund protection?
- I have ticket protection; how do I make a claim for reimbursement?
- What is your refund policy?
Booking and Payment
- Accepted Payment Methods
- Do I need a ticket for my child?
- Can I make a Group Booking?
- How do I redeem my gift voucher?