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Purchasing

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Purchasing

I booked tickets via an agency; can you assist me?
Who are Trafalgar Theatres?
Why does my event have an age restriction?
Can I order refreshments to my seat?
How do I reset my password?
Do you keep a waiting list for sold out events?
How do I know if an event is appropriate for my child?

Tickets and Confirmation

Can I exchange my tickets?
Can I leave a single seat when I book tickets?
Can I have my tickets posted?
Can I collect my tickets?
I haven't received my tickets
Can I buy a ticket for someone else to use? / Can someone else use my ticket?
What is a Premium seat?
Are concessions available for my event?
Why am I paying a transaction charge?
How do I download my tickets?
What is a family ticket?

Cancellations and Refunds

My event was cancelled, when should I expect a refund?
Can I purchase refund protection?
I have ticket protection; how do I make a claim for reimbursement?
What is your refund policy?

Booking and Payment

How do I change my personal details?
Accepted Payment Methods
Do I need a ticket for my child?
Can I make a Group Booking?
How do I redeem my gift voucher?

Gift Cards and Theatre Tokens

Can I buy a gift card?
Can I check the status of my gift card?
Can I pay with a Theatre Token?

Memberships

Ho do I cancel my Priority Live membership renewal?
Do you have a membership scheme?
Where is my digital membership card?

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