Having trouble signing in to your online account?

Signing in

1. Visit the website of the venue you're booking with.
2. Select My Account, Log In, or the account/profile icon.
3. Enter your email address and password.
4. Select Sign In.

Once signed in, you can view your bookings, manage your account details, and make bookings at participating venues.

Forgotten your password?

If you can't remember your password:

1. Select Forgot Password on the sign in page.
2. Enter the email address associated with your account.
3. Follow the instructions in the password reset email.

If you don't receive a reset email, check your junk or spam folder.

Common sign in issues

My email address isn't recognised

• Check you're using the email address associated with your previous bookings or account.
• Try any alternative email addresses you may have used in the past.
• If you've never registered for an online account, you'll need to create one.

My password isn't working

• Check that Caps Lock is turned off.
• Make sure there are no extra spaces before or after your email address.
• Use the Forgot Password option to set a new password.

Still need help?

If you're still unable to access your account after following the steps above, please contact us:

• Your full name
• The email address you're trying to sign in with
• A brief description of the issue you're experiencing

This will help us investigate the problem more quickly.

If you are logged in but having trouble accessing My Account, please click on the shortcut provided below:

Related articles

I cannot find my e-tickets.
How do I download my e-tickets?
How to Confirm Your Booking Date and Time
How do I reset my password?